AERAKI recognizes the importance of security of Personal Data, as well as of the electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. “AERAKI” has as a main priority the protection of your personal data which we process, and we are constantly complying with the applicable legislation for the Protection of Personal Data. We encourage you to read this Privacy Policy carefully in order to be adequately informed about the type of data we process.
The security of the AERAKI Online Store is achieved by the following methods:
1.1 User Identification – Passwords
When placing an order, users provide AERAKI with personal data which AERAKI guarantees to be used exclusively for the execution of transactions through the e-shop.
The above information must always be true, accurate, valid and complete.
Users are responsible for all transactions carried out through the data they provide and are obliged to immediately notify AERAKI of any unauthorized use that may come to their notice and of any (even possible) breach of security. These details are not disclosed by AERAKI to third parties. AERAKI is not responsible for any damage or loss that may happen to users from the arbitrary or illegal use of their data by third parties, due to their leakage or for any other reason and reserves the right to claim compensation from the user, in case of any kind of damage from the arbitrary or illegal use of the provided data. AERAKI is entitled at any time to terminate the provision of these services to the user and to refuse any current or future use of the e-shop, in case of violation of the Terms of Use.
1.2 Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern the classic transactions apply in the case of electronic transactions. All information transmitted by the user to AERAKI is confidential and AERAKI has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
• Only authorized employees have access to users’ transaction information and only when it is necessary, e.g. to process users’ requests.
• AERAKI does not disclose the data of customers and their transactions, unless it has a written authorization from the user or this is required by a court decision or decision of another public authority.
• In the event that AERAKI uses third parties to support its systems, it takes care to ensure confidentiality.
• The user can request any information kept about them as well as their correction in case they can document the existence of an error.
• Each user must, for their own safety, treat all information provided through the service as confidential and private and not make any disclosure to third parties.
2. Management and Protection of Personal Data
2.1. Gathering information: The website is designed so that its users can visit it without having to reveal their identity unless they wish. The visitors of the Website are requested to provide with their personal data only in case they want to order a product (s) and / or to send an email to info@aerakiofficial.com .
2.2. The management company processes user information (hereinafter referred to as “Data”), always respecting the rights of the user and the relevant legislation solely for communication, statistics, improvement of its services, for transactions as well as information about new products, services and events. This explains what Data is collected by the management company through the “Website”, how it processes the Data available to it from each contact, relationship or transaction, what are the rights of users.
2.3. The collection and processing of the Data is governed by the terms of the present and the existing provisions of the Greek and in general European legislation on the Protection of the Personal Data of the Subject.
2.4. By accepting these terms, the user accepts the terms regarding the protection and management of personal data provided on this “Website”.
2.5. The person in charge of processing your personal data collected through the website is the company:
“KOKOTSAKI CHRYSANTHI” – “CLOTHING RETAIL” and the distinctive title “AERAKI”, based in Rethymnon. Email: info@aerakiofficial.com
You can contact the data protection officer of the
personal data processor at: info@aerakiofficial.com
2.6. Data and how to collect them through the “Website”
The Data and information are collected from the “Website” in different ways through the website, such as:
Form for submitting orders
Contact Form.
E-mail.
Cookies and Other Technologies.
The “Website” collects the following Data:
Personal information (Name, Tax Identification Number, Tax Office, Business Categories, Country, City, Address, Postcode, Telephone Number, Mobile Phone, Fax, Email).
The personal data (name and e-mail address) and information for requests or comments, included in the form for placing orders, e-mail or contact form.
• Information about the web protocol address (IP address), time of entry to the website, URL, type and settings of the web browser. Also, information about the recent visits to the “Website” and the material that the user saw during their visit to the “Website”. This information is collected through cookies and other technologies, only with the consent of the user, unless necessary for browsing the website. This information is anonymous and the management company cannot identify the user through it.
• Order execution: AERAKI collects the data that the user gives us in order to execute their order from the website. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your personal phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. AERAKI makes use of the information you provide to us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) the confirmation and identification of the user in any necessary case, (iii) new or alternative products offered by the “Website”, (iv) special offers of the “Website”.
You can choose whether or not you want to receive such communications from the “Website” by sending your request via e-mail to info@aerakiofficial.com .
2.7. Reasons for Processing
This Data is processed and retained only for as long as is necessary to satisfy the purpose for which it is intended, usually for the execution of the contract, the compliance of the management company with its legal obligations and the satisfaction of its legal interests. AERAKI processes the Data only if it is necessary for:
• The examination of the requests, messages or comments and to take the appropriate action to get the best possible relationship with the user and improve its products.
• To Understand how the user uses the “Website” and to make it more functional and secure.
• To Conclude sales contracts.
• AERAKI to comply with its legal obligations.
• To protect its rights and claims.
• To protect its general corporate interest.
2.8 AERAKI retains the Personal Data of the user for a period of six (6) months in order to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Regarding the Personal Data related to product purchases, the Company retains this data for a longer period in order to comply with its legal obligations (such as tax and commercial legislation and for reasons of guarantee where applicable).
At the end of this retention period, this data will be deleted completely or anonymously, for example by aggregation with other data, so that it can be used in an unrecognizable manner for statistical analysis and business planning. Specifically:
• Information on requests or comments is retained for as long as is required to review and take appropriate action. After this time, it is retained only if and to the extent necessary to protect the rights and claims of the management company or its compliance with its legal obligations.
• The information collected through the use of cookies and logs is maintained in accordance with the provisions for the use of cookies.
• The information collected through Orders of the Court, is kept for five (5) years, so that the management company can comply with its legal and contractual obligations.
• The information collected through the Warranty, as long as the user’s order includes a warranty, is retained until the end of the warranty period.
2.9 The Data is disclosed to third parties only if it is necessary for the fulfillment of the purposes of their processing. Third parties may be:
• Companies providing transportation, postal and telecommunications services, to facilitate communication.
• Lawyers, judicial or other authorities, services, extrajudicial institutions, legal entities governed by public law, public officials (for example, bailiffs, notaries), as well as third parties (for example, judicial or private experts and technical advisors, arbitrators or mediators).
The Data is transmitted to a third country only if an adequate level of Data protection is ensured in that country and if it is absolutely necessary for the management company to communicate with the user or to protect its rights and legal claims. As long as the management company has at its disposal any Data, the user reserves the following rights.
2.10 User rights. The user, in order to protect the Data, has the following rights, which in some cases are limited by the relevant legislation:
• Right to information. The relevant right of the subject concerns their information in case of violation of personal data and is a manifestation of the right of self-determinated information of the individual, as every individual has the right to know the recipient of their data, even if in the case violation of the existing legislation. They have the right to be informed about the violation of personal data as well as the handling that will take place by the controller.
• Right to portability. This is the right to data portability from one service provider to another. The relevant right is the ability of the data subject to receive the personal data concerning them which they have provided to a controller, in a structured, commonly used and machine-readable interoperable format, and to transmit it to another controller when the processing of personal data is carried out by automated means.
• Right of access. Right of the user to be informed about the processing of the Data and to request a copy of them.
• Right of correction. Right of the user to request correction or completion of the Data.
• Right to delete (forgotten). Right of the user to request deletion of the Data. This right is given under the following conditions:
• If the Data is no longer necessary for the purposes for which it was collected.
• If the subject exercises the right to object.
• If the Data was processed illegally.
• If the Data must be deleted in order to comply with a legal obligation.
• Right to restrict processing. Right of the user to restrict the processing of the Data. This right is given:
•When the accuracy of the Data is questioned.
• When the processing is against the law and the user asks, instead of deleting, to restrict their use.
• When the user exercises the right of objection, until the management company verifies whether the legal reasons for their processing take precedence over the interests, rights and freedoms of the user.
• Right to object. Right of the user to oppose the processing of the Data made for the purposes of the legal interests of the management company or third parties.
2.11 The user can exercise their rights free of charge (unless they are without legal base or excessive) by submitting a request in the manner provided herein. The user will be informed about the progress of their request within one month of receipt. If the request is very complex or there are reasons for an increased number of requests, this deadline is extended for one month. In cases where there are legal reasons that prevent the management company from satisfying it, it undertakes to inform the user of the reasons for its refusal.
2.12 The managing company takes the appropriate technical and organizational measures for the secure processing of the Data, in order to avoid unauthorized access, modification or disclosure. At the same time, all its employees and associates are subject to confidentiality obligations.
3. Use of “Cookies”
3.1. “Cookies” are small pieces of files in the form of text, which are stored in the browser of the User when visiting a website. The information stored on the User’s computer may contain information such as which pages the User has visited, the date and time of the visit as well as a random and unique User ID number. In no case do cookies contain personal information or information, which will allow anyone to communicate with the visitor of the website, by phone, e-mail, etc. In addition, using cookies does not access your computer documents or files.
With this use, the website is able to store useful information for the User browsing the website, as well as read this information to offer the User a unified browsing experience. In addition, cookies help AERAKI see the performance and traffic of its website, improving its presentation and content, according to the preferences of its visitors.
3.2. AERAKI uses cookies to manage logins, to provide personalized websites and to customize advertising and other content to reflect the special needs and interests of users. Cookies may also be used by AERAKI to compile anonymous, aggregate statistics that allow it to understand how the public uses its Websites and help to improve its structure and content. The user’s personal identity cannot be verified from this information. Users can modify the browser settings to reject some or all of the cookies, except for the absolutely necessary ones. Users should be aware that some features are only available through the use of cookies, and if they choose to decline cookies, these features may not be available. There are generally the following categories of cookies used on the AERAKI Websites.
3.2 The necessary, otherwise absolutely necessary cookies, are essential for the proper functioning of the Websites of the management company, allow users to browse and use their functions, such as access to safe areas or use the shopping cart. These cookies do not recognize the individual identity of users. Without these cookies, AERAKI cannot offer effective operation of its Websites.
Functionality Cookies (Preferences)
These cookies allow the Websites to remember the user’s choices such as language or region to provide enhanced and personalized features. They can also be used to provide user-requested services, such as video viewing or social media use. The information collected by these cookies may become anonymous and it is not possible for them to monitor browsing activity on other websites. If the user does not accept these cookies, the performance and functionality of the Websites may be affected and their access to its content may be limited.
3.3 The cookies collect information about how visitors use the administrator’s Websites, for example, which pages they visit most often and whether they receive error messages from web pages. The cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website. The cookies are used to provide content that best suits the user and their interests. The cookies can be used to send targeted advertising / bids, limit ad impressions, or measure the effectiveness of an advertising campaign. The cookies can be used to remind the management company of the websites the user has visited to determine which online marketing channels are most effective and allow it to reward external websites and affiliates who have promoted it.
3.3.1 Unclassified cookies are cookies that are in the process of being classified, together with the providers of individual cookies.
3.4 It is at the user’s discretion to revoke, whenever they want, their consent or to oppose the use of cookies on their computer or device, to check and / or delete cookies.
3.5 The user of the website has the rights of:
– Access to their data
– Correction or Deletion of their data
– Restriction of the processing of their data
– Opposition to the processing of their data
– Portability of their data
– Withdrawal of their consent for the use of some or all of the cookies and consequently for the processing of its data.
3.6 In order to exercise the above rights, the user can submit their request to the headquarters of the company with the name “KOKOTSAKI CHRYSANTHI – CLOTHING RETAIL” and the distinctive title “AERAKI”, based in Rethymnon, with TIN. 143651985, or via email, through the email address info@aerakiofficial.com , as well as to submit a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, address e-mail contact@dpa.gr), in case they consider that the processing of their personal data violates the applicable law for the protection of personal data.
3.7 The user can find more information about the general use of cookies, but also the methods of their exclusion or restriction, at the websites //cookiepedia.co.uk/all-about-cookies and //www.allaboutcookies.org/. In case the user wishes to enable or disable the use of cookies from the browser settings, they can visit the following websites and be informed about the necessary actions they need to take:
-Internet Explorer //support.microsoft.com/kb/278835 -Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
-Chrome //support.google.com/accounts/answer/61416?hl=en
-Safari //support.apple.com/kb/PH5042
-Safari for iPad and iPhone //support.apple.com/kb/HT1677
3.8 This Cookies Policy is subject to change at any time. For this reason, it is advisable for the user to regularly refer to this Policy. This entered into force in August 2020. In case of modification, the date on which it took place will be indicated. The Cookies Policy is always considered valid, as formulated by the most recent modification.
4. Applicable Law
Applicable law during the processing of User Data by the management company is the Greek Legislation and Jurisdiction, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the current national and European legal and regulatory framework for the protection of personal data. Any dispute arising out of or in connection with the protection of the User’s Personal Data is subject to resolution in the Greek courts.
In case of violation of the applicable law for the protection of the Personal Data of the user by the management company, the user has the right to file a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, e-mail address (e-mail) contact@dpa.gr), if they consider that the processing of their Personal Data violates the applicable national and regulatory legal framework or the protection of personal data.
5. Amendments.
This Privacy Policy has been drafted accordingly to the provisions of the General Regulation on Personal Data Protection No. 2016/679 / EU. In case of any update, any change will be posted on the official website of AERAKI.